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The Falcon Quality Process
Consistently exceeding customer expectations through:
- The Customer Communication Committee
Terminal Manager, Dispatch, Clerks and Sales
- Major Accounts Terminal Reps
- Service Matrix
100% Commitment to On-Time Service
- Computer Billing & Re-check
100% Commitment to Error-free Billing
- Zero Damage Claims
100% Commitment to Claims-free Services
- Zero Accidents & Workmen's Comp
100% Commitment to Driver Safety Awareness
- Terminal Customer Service
Comprehensive Follow-up to New, Endangered, Regained or Lost Accounts
- Fleet Upgrade Priority
Increased Capability, Reduced Maintenance & Lost Time
- Electronic Data Interface (EDI) Priority
100% Commitment to Systems Monitoring and Information Gathering
CALL TOLL-FREE 1(800)544-6566
ASK ABOUT SAME DAY SERVICE
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