Consistently exceeding customer expectations through:

• The Customer Communication Committee
  Terminal Manager, Dispatch, Clerks and Sales
  
  
• Major Accounts Terminal Reps
  
  
• Service Matrix
  100% Commitment to On-Time Service
  
  
• Computer Billing & Re-check
  100% Commitment to Error-free Billing
  
  
• Zero Damage Claims
  100% Commitment to Claims-free Services
  
  
• Zero Accidents & Workmen's Comp
  100% Commitment to Driver Safety Awareness
  
  
• Terminal Customer Service
  Comprehensive Follow-up to New, Endangered, Regained or Lost Accounts
  
  
• Fleet Upgrade Priority
  Increased Capability, Reduced Maintenance & Lost Time
  
  
• Electronic Data Interface (EDI) Priority
  100% Commitment to Systems Monitoring and Information Gathering